Page 7 - CUST SVC TEXTBOOK 2020

Unit 3

Good Grooming Techniques and Common Courtesy Practices

3.1 Good Grooming Techniques

As customers see you before they talk to you, organizations tell their staff to have good
personal presentation. They have standards for the Service Providers to follow.

Organizations want their staff to:

- wear suitable clothing and accessories (uniforms, aprons, etc., may be provided)

- comply to their grooming standards, e.gs., hairstyle, nails, make-up, etc.

- pay attention to their personal hygiene
There are different grooming rules and regulations for male and female Service Providers.
Below are some effective grooming techniques for both males and females to think about.

Hair – Males

- Cut the hair (if it is long)
- Use some wax / gel / mousse to plaster the hair

Hair – Females
- Fringe should be short

- If the fringe is long, it should be pinned up

- Long hair should be tied / bunned up

Face – Females Only

- Apply light make-up
Oral Hygiene

- Brush teeth daily and well / properly

- Use mouthwash (if suspected of bad breath)
Body

- Wear light perfume

If the organization does not provide uniforms and accessories, Service Providers are to take
note of the following:

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