Page 90 - SCP Hub

“Run Your Account Like a Business” - MaxAttention / Support

Tactical Operations

ü Operational Active Global Support responsibility for technical activities and issues

ü Determine the customers technology risk exposure and facilitate risk mitigation plans

SCP SKILLS ü Deploy tools such as Going Live Check and Early Watch reports

ü Create a support process for the customer, account team and Active Global Support

ü Ensure message processing is achieved for critical issues

ü Develop, position, deliver and enable execution of the Service and support plans

ü Review the service and support reports with the customer on a quarterly basis

ü Active use of SAP Solution Manager

ü Proactive system and landscape monitoring

ü Quarterly review of SAP Service & Support Report and analysis of key findings

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL | Scott Schwartzman, SCP Global CoE