Page 209 - Laporan Tahunan PERHILITAN 2020

Pemantauan Aduan dan Perkhidmatan
Complaints and Services Monitoring

Jabatan menitikberatkan penyampaian perkhidmatan yang cekap dan amanah dalam pelbagai
aspek kerja termasuk aduan orang awam dari pelbagai saluran dan platform. Jabatan sentiasa
memantau aduan secara konsisten menerusi saluran-saluran berikut:

The Department emphasizes efficient and reliable service delivery in various aspects including public
complaints received from various channels and platforms. Department constantly monitors
complaints consistently through the following channels:

1. Telefon (pejabat, pengarah negeri/PTJ, Hotline PERHILITAN)
Telephone (office, State Director, PERHILITAN Hotline)

2. Surat/Faksimili
Letters/Facsimiles

3. Laman web (Webmaster)
Website (Webmaster)

4. Hadir sendiri (Borang Kaunter Aduan Jabatan, Hari Bertemu Pelanggan
Walk-in (Complaint Forms at Department Counter, Meet Clients’ Day)

5. Media Massa
Mass Media

6. Media Sosial (Facebook, Twitter, Instagram)
Social Media (Facebook, Twitter, Instagram)

7. Surat atau aduan agensi lain (Biro Pengaduan Awam (BPA), Jabatan Bomba dan Penyelamat,
Angkatan Pertahanan Awam Malaysia (APM), Pihak Berkuasa Tempatan) dan lain-lain
Letters or Inquiries from other agencies (Public Complaints Bureau (PCB), Fire and Rescue
Department Malaysia, Malaysia Civil Defence Force, Local Authority) and others
.

LAPORAN TAHUNAN 2020 203
JABATAN PERHILITAN SEMENANJUNG MALAYSIA