Page 8 - WestCalcasieuCameron2017

LET US KNOW! At WCCH, our goal Louisiana Department of
Let Us
Know!
is to provide you and your
family members with the absolute
best patient care experience. If at any
time you have questions or concerns
about the quality of care
at our hospital, do
not hesitate to speak
with your nurse or the
nursing supervisor.
Please contact our Patient
Relations Director at Ext. 4144
with your compliments, complaints
or concerns. You may call at any time
during or after your stay. After hours,
please contact the Nursing
Supervisor at Ext. 4346.
Also, you have the right to file a
complaint with either or both the
Louisiana Department of Health &
Hospitals or The Joint Commission.
7 8
Ethics Committee
Health & Hospitals
DHH/Health Standards Section
628 N. 4th St. • Baton Rouge, LA 70802
225-342-0138 • 866-280-7737
Office of Quality & Patient Safety
P.O. Box 629 • Baton Rouge, LA 70821 about treatment options, artificial
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
800-994-6610 or online:
patientsafetyreportjointcommission.org provide you with assistance and
WCCH Cares!
Let Us Know If We Can:
• RESPOND quicker to your needs
• EXPLAIN things differently or
more clearly
• HELP to keep your room
clean or more quiet
• EASE your pain
• EXPLAIN your
healthcare plan until
you fully understand
Patient Satisfaction
Now, more than ever, patients, their
families, doctors and caregivers
face difficult and complex decisions
support, living wills and quality of
life. Your doctor is the first person
to consult about patient care issues.
However, if you need more help,
our Medical Ethics Committee will
work with you and your doctor to
guidance. For more information
contact your healthcare provider
or any of the following:
Nursing
Administrator
337-527-4281
Compliance Office
337-528-7891
Nursing
Supervisor
(after hours)
337-527-7034
• Are you getting the care
Is Important To Us
WCCH is accredited by The Joint
our community with safe, high-
Commission. Our goal is to provide
quality health services with an
emphasis on wellness and health
promotion. It is through our ongoing
performance improvement process
that we continuously evaluate and
improve the safety and quality
of care we provide. We care
about your stay and we
want to hear from you:
After you leave
the hospital, you
may receive an HCAHPS
patient survey by mail.
Please take the survey, mail it
back and help us enhance the
quality of services for future
patients and visitors!
Hospital Compare
you need?
• Are your doctors and nurses
addressing your questions and
requests?
Please talk with your nurse or case
• How can we improve?
manager about any questions or
issues you may have, or dial 1234
from your bedside phone.
What is HCAHPS?
Hospital Consumer Assessment of
Healthcare Providers & Systems is
a survey that measures patients’
thoughts about their hospital
experience. It asks questions based
on communication, responsiveness,
cleanliness, quietness, pain
management, communication about
medicines, discharge information
and overall hospital rating.
is a government website that lets
consumers compare the quality of
hospital care across the country.
The site is managed by the Centers
For more information, visit
for Medicare & Medicaid Services. PATIENT SATISFACTION
medicare.gov/hospitalcompare.
The Joint
Commission
develops and administers voluntary
accreditation programs outlining
performance standards for hospitals
and other healthcare organizations.
To see reports for all accredited
organizations, visit qualitycheck.org.
Additional information about
hospitals and their performance
can be found at: Healthcare Facilities
Accreditation Program (HFAP):
hfap.org and DNV GL Healthcare:
dnvglhealthcare.com.