Page 18 - CHHA Binder 2.3.20

2/2/2020

EMR System used at VNSNY Home Care

Field Staff Office Staff

HCHB: PointCare
HCHB: R2

What Can I get Help With? option4

All Other:
IT Service Desk
option 1 24/7 Outlook, phone apps, etc.)
(hardware, software, e.g.,
- password assistance (managed by vendor Unity BPO)
212-290-3555

option 2 and/or
submit ticket on the Intranet
Lenovo ThinkPad
- WorkDay laptop
(NON-password related,
e.g., how do I enter my time?) option 3

Desktop
computer
HCHB/Pointcare HCHB/R2 iPhone

6