Page 36 - CHHA Binder 2.3.20

2/2/2020

More Settings

• Add customized Quick Reply
• Change PIN (need to enter PIN after > 1 hour of inactivity)

• Help (FAQ, Contact Support Desk* (psupport@tigerconnect.com) and access
Training Resources)

• About: what version of TC you are on
• Logout option: you do NOT need to log out. Stay logged in. Simply
close out and it will run on the background.

If you are unavailable and do not want to receive alerts, leverage the DND option.

*For Samsung Tablet issues, please contact Service Desk at 212-290-3555 and select option ‘1’ to speak to UNITY.
** For VNSNY Desktop App Access and troubleshooting, VNSNY iPhone troubleshooting (MobileIron), please contact the
IPSoft ServiceDesk at 212-290-3555 and select option ‘2’ to speak to IPSoft.

Message Anyone

• Select Contacts (under VNSNY)
• Put in phone number or email

• Hit Enter
• Type your message, hit Send

• TigerConnect sends a secure
link that can be opened in the
browser to begin a chat

• Contact referring providers for

patient case information

24