Page 25 - Think 3. Teacher's Book B3+

Welcome
D Help!

WELCOME
D HELP! IT problems IT vocabulary
Reported speech 7 SPEAKING Work in pairs. What do the pictures 10 Choose the correct words.
SPEAKING
1 Read the story and answer the questions. show? 1 go / have online 8 key / delete a message
1 What had happened to the caller’s computer screen? 4 What did Vicky finally say to the caller? 2 post / file a message 9 open / install an
2 What three things did Vicky ask the caller to do? 5 What happened to Vicky in the end? 3 install / key in your attachment
3 Why couldn’t the caller switch on the lights? password 10 post / buy an app
4 install / go a program 11 upload / activate
x 5 attach / activate a file flight mode
We asked readers to tell us Open with 6 go / download a file 12 have / go network
about a time when they tried to which program? 7 upload / key a photo coverage
help someone. Here’s one from 11 Match the verbs with the nouns. Make as many
Vicky Hastings. combinations as you can.
a message | a photo | flight mode | a password
I used to work in IT for a big company, but I was

fired because I got angry with a manager. Here’s A an attachment | a program | a file | an app
what happened. 0 install install a program / an app
I answered the phone one day and said, ‘Hi. Can 1 attach
I help you?’ A voice said, ‘Hi. I’m a manager in 2 download
the Sales Department and I’ve got an IT problem. 3 upload
I need your help.’ ‘What’s the problem?’ I asked, 4 open
and he told me his computer screen had suddenly
gone black. 5 post
6 delete
1 , I couldn’t think why it had happened.
I asked him to check that the screen was still back and said, ‘I can’t see behind my desk 7 activate
no wi-fi
connected. He said it was. 2 I asked him where the plug is. It’s very dark.’ So I told him connection 8 key in
if he’d pressed any buttons by mistake. He said, to switch the light on. Do you know what he
‘No, I was downloading a program when, suddenly, said? ‘Oh, I can’t do that, the electricity went Passive tenses
it went “pooff”.’ off five minutes ago.’
3 a few seconds, I said, ‘OK, please check I tried to keep quiet. But 4 , I had to say 12 Complete the sentences from the conversations
with the verb forms.
that your computer is still plugged in at the wall. something. I warned him never to waste my B
Sometimes it gets disconnected accidentally.’ time again, ever. He complained to my boss is being repaired | was taken | is installed
The manager asked me to wait a bit. Then he came and I was fired. How fair is that, do you think?
1 The photo on a safari trip.
2 Just click on it and the program
automatically.
2 Rewrite the sentences in reported speech. Asking for and offering help 3 The network out here.
0 ‘I need your help.’ 4 Put the words in order to make questions.
He said that he needed my help. 13 Rewrite the sentences in the passive.
1 ‘What’s the problem?’ 1 I / you / Can / help / ? 0 Someone posted a message.
2 help / something / you / me / Could / with / ?
I asked him 3 me / you / Can / a / lend / hand / ? A message was posted.
2 ‘I can’t see here because it’s very dark.’ 1 Someone is downloading a program.
He said that 4 you / Do / help / any / need / ?
3 ‘Please check that your computer is still plugged in.’ 5 you / minutes / got / a / Have / few / ? 2 Someone has installed a new program.
I asked him to 5 Look at the sentences in Exercise 4 again. Mark C
4 ‘I can’t put the light on because the electricity went them A (asking for help) or O (offering help). 3 Someone has keyed in the password.
off five minutes ago.’ 8 W.06 Listen to three conversations.
SPEAKING
He said that 6 SPEAKING Work in pairs. Choose a situation and Match them with the pictures in Exercise 7. 4 Someone is repairing the anti-virus software.
write a conversation in which A asks B for help.
Sequencing words Use expressions from Exercise 4. Then act it out. 9 W.06 Listen again. In which conversation do 5 Someone deleted the message.
• A has a problem with some homework. you hear these words? Write the number.
3 Match these words with spaces 1–4 in the story. • A isn’t feeling well.
a After c finally • A’s computer isn’t working. a attachment e install 14 Describe one of these processes using the passive.
f online
b coverage
b Then d At first • A wants to have a party, but doesn’t know where c downloaded g program • downloading an app to your mobile phone
to hold it. d file h upload • uploading a photo to a social networking site
10 • installing a program on your computer 11
1 Check/clarify: disconnected, to be fired. 9 W.06
1 The caller’s screen had suddenly gone black. a 2 b 1 c 3 d 3 e 3 f 2 g 3 h 2
2 Vicky asked the caller to check that the screen was still
connected, to check that the computer was still plugged in at
the wall and to switch the light on. 10 1 go 2 post 3 key in 4 install 5 attach 6 download
3 He couldn’t switch the light on because the electricity had 7 upload 8 delete 9 open 10 buy 11 activate 12 have
gone off five minutes before. 11 1 a photo; a file
4 She told him to never waste her time again. 2 a photo; an attachment; a program; a file; an app
5 She was fired.
3 a photo; a file
2 1 what the problem was. 2 he couldn’t see (there) because 4 a message; an attachment; a program; a file; an app
it was very dark. 3 check that his computer was still 5 a message; a photo
plugged in. 4 he couldn’t put the light on because the 6 a message; a photo; an attachment; a program; a file; an app
electricity had gone off five minutes before. 7 flight mode
8 a password
3 1 d 2 b 3 a 4 c
12 1 was taken 2 is installed 3 is being repaired
4 1 Can I help you? 2 Could you help me with something? 13 1 A program is being downloaded.
3 Can you lend me a hand? 4 Do you need any help? 2 A new program has been installed.
5 Have you got a few minutes? 3 The password has been keyed in.
4 The anti-virus software is being repaired.
5 1 O 2 A 3 A 4 O 5 A 5 The message was deleted.
6 Students’ own answers 14 Students’ own answers
7 Students’ own answers more
8 W.06
A 3 B 1 C 2 Workbook
D Help! pp8–9, Ex. 1–8
Welcome T10–T11