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Top likes
All products ATX CCH Axcess Tax CCH ProSystem fx Drake Tax Lacerte ProSeries UltraTax CS
Accuracy 49.9% 25.2% 66.3% 72.3% 18.1% 60.7% 40.5% 66.9%
Conversion process 1.1% 1.7% 1.3% 0.6% 1.0% 0.4% 1.8% 1.1%
Ease of importing data 7.3% 3.5% 11.9% 6.5% 1.0% 5.6% 9.3% 12.2%
Ease of use 50.3% 60.0% 31.3% 32.3% 54.6% 59.0% 70.5% 41.4%
Installation process 12.0% 20.9% 3.1% 11.6% 8.2% 13.2% 24.7% 7.4%
Integration with other software 8.5% 0.0% 20.6% 8.4% 1.0% 0.4% 2.2% 21.5%
Learning curve 9.4% 8.7% 6.9% 3.9% 4.6% 16.2% 16.7% 7.9%
Number of forms/comprehensiveness 54.2% 57.4% 76.9% 76.8% 25.3% 55.6% 36.1% 68.6%
Price 28.4% 65.2% 1.9% 1.3% 83.9% 7.3% 29.1% 6.2%
Support 29.7% 12.2% 13.1% 21.9% 72.0% 29.1% 18.9% 17.0%
Tax research included in package 6.7% 11.3% 5.6% 5.8% 6.3% 6.4% 6.6% 6.5%
Other 4.2% 3.5% 5.0% 7.1% 0.7% 6.0% 4.4% 4.5%
Percentages of each product’s users answering the question. Up to three responses were permitted.
Top dislikes
All products ATX CCH Axcess Tax CCH ProSystem fx Drake Tax Lacerte ProSeries UltraTax CS
Accuracy 4.9% 10.8% 5.7% 5.9% 4.8% 3.9% 4.0% 3.7%
Conversion process 5.4% 11.8% 6.9% 1.3% 8.4% 4.8% 4.4% 3.2%
Ease of importing data 12.7% 22.5% 4.4% 7.2% 22.3% 7.0% 18.1% 8.6%
Ease of use 9.7% 6.9% 17.0% 17.0% 11.0% 4.8% 5.8% 8.6%
Installation process 3.6% 4.9% 2.5% 4.6% 3.3% 3.5% 2.7% 4.3%
Integration with other software 12.3% 26.5% 13.2% 11.1% 35.2% 15.7% 15.5% 10.9%
Learning curve 14.6% 4.9% 30.2% 19.6% 18.7% 5.7% 7.5% 15.2%
Number of forms/comprehensiveness 11.2% 9.8% 3.8% 4.6% 17.6% 10.9% 26.1% 3.4%
Price 54.7% 22.5% 64.2% 73.2% 5.5% 77.0% 54.9% 75.6%
Support 14.8% 46.1% 45.9% 34.6% 3.3% 27.0% 29.6% 47.7%
Tax research included in package 33.1% 13.7% 12.6% 9.2% 33.3% 23.0% 26.1% 16.4%
Other 20.5% 18.6% 15.7% 14.4% 22.3% 12.2% 12.8% 14.4%
Percentages of each product’s users answering the question. Up to three responses were permitted.
journalofaccountancy.com August 2022 | 29
