Page 6 - DRG HR HANDBOOK- Nikita Pillay
P. 6
POLICIES AND
PROCEDURES
Set out consequences of not complying with
the policy
Provide a date when the policy was developed
or updated
Policies and procedures should not be written once
and left alone for decades. Reviewing these documents
regularly and updating them when necessary is key to
their success.
In addition to an annual review, consider updating your
policies and procedures when you:
Adopt new equipment, software, etc.
See an increase in accidents or failures on-site
Experience increased customer complaints
Have a feeling of general confusion or increased staff
questions regarding day-to-day operations
See inconsistency in employee job performance
Feel increased stress levels across the office
Embark on significant change to the organisational
structure
Enforcement of the policies guarantees your organisation’s
operational procedures and decision-making processes
are uniform and consistent across cases.
When you don’t enforce your procedures, you put your
organisation at risk. If an employee or external person
comes forward with an allegation against your company,
having formal policies and procedures in place strengthens
your case.
As organisations grow it is important to put things in writing
that the organisation values and deems important. Doing
so in a detailed policy and procedure manual, that is shared
with employees, can help to ensure that products and
services maintain the high quality that customers expect.
IMPORTANT TO NOTE
Policies and procedures need to be reviewed and
updated at least annually to make improvements and
keep them current.
Policies and procedures should be consistently reviewed
for its effectiveness and to ensure that what is being
done in practice is adding value.
6 Each policy must be tailored to the organisation and
their specific industry.
