Page 37 - COPR-Feb2018

Mercy Health Key Performance Indicator Scorecard
Toledo - February 2018

Inpatient & ED Patient Experience
Overall rating Top Box %, higher is better
Jodi Pahl Dr. Mike Hooker
ED Patient Experience Inpatient Experience
90% MTD 90% MTD
Rolling-12 Avg Rolling-12 Avg
80% 80%
Target Target
70% 70%

60% 60%

50% 50%
40% 40%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Medical Practice Patient Experience Profit/Loss per Medicare Patient by Condition
Percentile ranking, higher is better Rolling 12 month avg, > 0 indicates profit
Tony Urbina Dr. Ranvir Rathore Jim Weidner Dr.Tom Welch
$1K Gen Surg
Heart Failure
$0K Septicemia

-$1K TJR
Please note, data for this metric will not be available until the Vasc Surg
March COPR while we transition to the new Press Ganey medical -$2K Target
practice survey. -$3K
-$4K
-$5K
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Ambulatory Care Sensitive Conditions Domestic Admissions to Improve Quality
Composite admits per 1000, lower is better % of MA and MSSP admissions, rolling 12, higher is better
Todd Warner Dr. Mark Cockley Austin Lipowski Dr. Buzz Heizelman
105 MTD 65% MTD
Target Target
100 60%
55%
95
50%
90
45%
85 40%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17

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