Page 32 - COPR-Feb2018

Mercy Health Key Performance Indicator Scorecard

Springfield - February 2018

Inpatient & ED Patient Experience
Overall rating Top Box %, higher is better
Adam Groshans Ruth Shade
ED Patient Experience Inpatient Experience
90% MTD 90% MTD
Rolling-12 Avg Rolling-12 Avg
80% 80%
Target Target
70% 70%

60% 60%

50% 50%
40% 40%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Medical Practice Patient Experience Profit/Loss per Medicare Patient by Condition
Percentile ranking, higher is better Rolling 12 month avg, > 0 indicates profit
Nichole Clark Dr. Marvin Narcelles Alex Rintoul Dr. Don Johnson
$1K Gen Surg
$0K Heart Failure
-$1K Septicemia
TJR
-$2K Vasc Surg
Please note, data for this metric will not be available until the
March COPR while we transition to the new Press Ganey medical -$3K Target
practice survey. -$4K
-$5K
-$6K
-$7K
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Ambulatory Care Sensitive Conditions Domestic Admissions to Improve Quality
Composite admits per 1000, lower is better % of MA and MSSP admissions, rolling 12, higher is better
Emily Purk Dr. Penny Hogan Shannon McCowan Dr. Paul Buchanan
100 MTD 70% MTD
Target
95 65% Target
90 60%
85 55%

80 50%
75 45%
70 40%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17

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