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Springfield Performance Report

EXECUTIVE SUMMARY

Amazing patient care Creating the future

Victor came to Oakwood Village after having total knee We recently implemented an Emergency Department
replacement surgery. When arriving, he required “Supertrack” to reduce patient travel between
assistance for transfers, could ambulate for only 20 feet departments and facilitate better communication with
using his walker, and suffered from decreased balance and clinical departments involved with patient triage and
unsteadiness. He also needed assistance with daily living diagnosing. Rather than move the patient through multiple
activities. By the time Victor went home, he was able to delivery points, the emergency staff “swarm” into the
transfer and ambulate independently with good balance, patient triage room for initial consultation, evaluation and
and was able to do activities of daily living for himself testing. The goal was to expedite care for our lower acuity
without problems. Victor told us, “I have been very happy patients and this contributed to a 19-point improvement
with the facility and staff. People were all really nice and in ED Patient Satisfaction scores in the first month.
helpful. I am now coming back to Oakwood Village as an Throughput for lower acuity patients improved as well.
outpatient to finish my knee rehab.” We continue to look at other operational improvement
processes for future initiatives, targeting increased patient
Operational excellence satisfaction while decreasing total cost of care.

Urbana Internal Medicine, under the leadership of MHP Fostering healthy communities
physician Dr. Aijaz Ahmed, was identified by CPC+ as one
of only 25 High Performers among all regions. Categories Mercy Health — Springfield became a Premium Partner
that vaulted Urbana IM into top position included with GoNoodle to advance population health initiatives
achievements such as one of the lowest Risk Adjusted and impact every schoolchild in our two primary service
Medicare Total Expenditures and a significant decrease in area counties. GoNoodle is an online movement videos
ASCS discharges. Other notable successes included and games program that gets kids running, jumping,
patient empanelment, patient risk stratification, care dancing and stretching. These interactive learning games
management of total empaneled patients, ED visit follow reinforce core subjects and fulfill our promise to make lives
ups within 7 days, sustained Patient and Family Advisory better — mind, body and spirit. We made it possible for
Council participation and implementation of self- teachers, educators and staff affiliated with both public
management goals for patients with CHF, COPD and private schools to utilize the GoNoodle resources.
and diabetes. Included in the agreement are online monitoring and
support to the end users, periodic measurement/data
reporting and placement of our name and logo on the
GoNoodle site.

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