Page 7 - COPR-Feb2018

Mercy Health Key Performance Indicator Scorecard

System - February 2018

Inpatient & ED Patient Experience
Overall rating Top Box %, higher is better
Phyllis Doulaveris Pat Davis-Hagens
ED Patient Experience Inpatient Experience
90% MTD 90% MTD
Rolling-12 Avg Rolling-12 Avg
80% 80%
Target Target
70% 70%

60% 60%

50% 50%
40% 40%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Medical Practice Patient Experience Profit/Loss per Medicare Patient by Condition
Percentile ranking, higher is better Rolling 12 month avg, > 0 indicates profit
Staci Lucius Dr. Marvin Narcelles Daniel Hurry Dr. Michael Hooker
$1K Gen Surg
Heart Failure
$0K Septicemia
TJR
Please note, data for this metric will not be available until the -$1K Vasc Surg
March COPR while we transition to the new Press Ganey medical -$2K Target
practice survey.
-$3K
-$4K
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17 Dec17

Ambulatory Care Sensitive Conditions Domestic Admissions to Improve Quality
Composite admits per 1000, lower is better % of MA and MSSP admissions, rolling 12, higher is better
Deirdre Beluan Dr. S. Ramalingam Deirdre Beluan Dr. Matt Owens
90 MTD 66% MTD
Target
65% Target
85
64%

80 63%
62%
75
61%

70 60%
Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct17 Nov17

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