Page 107 - EAP Manual

Interpersonal Effectiveness Active Listening
Active Listening (LI)—Focus attention on what’s being said (in the moment).
To show someone that I’m actively listening I will:
Let go of distractions—others around me, thoughts, or distress Pay attention—show care through body language
- Eye contact
- Body position -
-
Listen to the message behind the words
Encourage others to keep talking
- Oh, uh-huh, really?
- Tell me more about that... Pause—take a breath before responding
I can also:
Ask follow-up questions
Summarize or paraphrase what I heard Validate—to acknowledge
Active listening will help me (1) make, (2) maintain, & (3) improve relationships & friendships. It will also:
o show others that I care about them o show interest
o build connection
o demonstrate empathy
o reduce conflict or tension
103 | P a g e