Page 97 - EAP Manual
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Interpersonal Effectiveness Barriers
Many things can get in the way of communicating effectively and respectfully with others. Common barriers may be:
Lack of Skill
This means not knowing what to say or how to act because I have learned the skill or watched others do it.
Worries
Fear, unknowns, and anxiety can get in the way of using skills or trying something new. Sometimes we worry about:
 Bad consequences:
o “Theywon’tlikeme.”
o “Theskillswon’tworkanyway.”
 Doing something wrong:
o “Iwon’tsayitright.”
o “I’llprobablyscrewthisup.”
 Judgments from others:
o “She’llthinkI’mstupid.”
o “They’llthinkI’mcrazy.”
 Not being good enough:
o “Idon’tdeservetogetwhatIwant” o “I’mnotsmartenoughforthis”
Indecision
It can be hard to know what I want at times.
 Who do I talk to?
 How much do I ask for?
 WhendoIsaynoandwhendoIgivein?
Feelings
Thinking and acting from Feeling Mind can impact interactions with others.
 How can feelings of anger, fear, and sadness harm relationships?
Environment
Our behavior can also be influenced by the setting, people, and situation itself. Sometimes, other people:
 Don’t have or use skills
 Have their own needs & wants
 Are in charge/have authority
 What things in your environment make it hard to interact respectfully with others?
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