Page 31 - Hello! - Venetian Casino Resort Preferred DMC Partnership

TACTICAL TOOLKIT PAGE 30

Our success was founded on Hello!’s origins as a DMC serving House Accounts and Fortune 1,000 HELLO!’S APPROACH
clients. Since these clients have the highest expectations of their DMC partners, we’ve developed
the sophisticated internal processes and service standards required in a top-tier DMC. Rather than a
franchise of many independent owners, we are truly one company with one philosophy. This means
we are well-positioned to give our clients something that’s highly prized: consistency of experience
and institutional knowledge of their needs.

The Hello! Tactical Toolkit contains written explanations of our philosophies concerning departmental
management and interaction, best practices on a service-by-service basis, and the unique role of
House Accounts and resorts. This resource serves as a means by which all employees (especially
new ones) can get answers to these topics, learn our overall strategy for success, and have quick
access to the tools needed to work as a cohesive and consistent team.

Organizational Design Site Inspection
Foundation Phase Phase

File Introduction Execution Post-Program
Phase Phase Phase

Support Role
Tools Summaries