Page 5 - Hello! Las Vegas Proposal - Association for Financial Professionals

WHY OUR STAFF ARE DIFFERENT

THE HELLO! WAY

Hello! Las Vegas has maintained consistently high standards in its selection of on-site personnel. They
operate as an extension of your staff and are fully briefed on all relevant details of your program
together with any policies and procedures that you have communicated to us. All staff are fully
trained and empowered to make critical decisions. We understand the importance of our role in the
hospitality and service industry and are committed to creating a positive experience for your
attendees.

• Disney Standards

• Hello! DMC is a preferred partner at every Disney hotel in Orlando. Because our “home base”
location works hand-in-hand so closely with Disney, our teams across the country have
adopted Disney appearance standards and requirements for all our staff members. As an
example, this means: no visible tattoos, no unnatural hair colors, no facial hair for men, no
excessive amounts of jewelry, etc. We’re already selective so you don’t have to worry what will
arrive onsite!
• Referrals Only
• Our new staff come from recommendations from current staff, current students or graduates

of the UNLV hospitality school, and local entertainer’s/entertainment management who work
part time. They go through a background check that includes their driving record, criminal
history, and sex offender registry. Once they pass the background check, they interview with
our operations manager where she determines their level of experience, and if they have the
level of friendliness and charisma that we want in the field.
• Mandatory Training
• Once hired, all staff are paired with existing staff to better measure their current skills and

areas they need to grow in. This allows a targeted training experience with them being placed
on appropriate shifts to round out their abilities. Their training focuses not only on physical
tasks but also on how to meeting our high level of customer service and emphasis on being
truly helpful while being friendly. With the detailed description of the staff's job assignments
we will hand-pick your staff based on skill and will have the most qualified staff for each
position.
• Pre-program Briefing
• All staff will be briefed ahead of their first shift with all the detail provided. We will do our best
to book the same staff each day so that there will be no need to retrain after the first.

THE HELLO! WAY IN ACTION
Check out this video of some of our Hello! staff in action. Although this is a bit more transportation
focused this is a large staffing program we did recently at Mandalay Bay. Click here to see!
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