Page 3 - Samaritas Quality Report 2019

Quality Assurance and Performance Improvement Samaritas

Samaritas integrates our value of Quality Service into our daily Each month, QAPI team members monitor pertinent data
work to better support our mission to “serve people as an against the established benchmarks. When a benchmark is not
expression of the love of Christ.” We work to improve our met, the team engages in a Process Improvement Plan. Feed-
programs in a way that embodies not only that mission, but our back from QAPI meetings is shared during staff meetings and
values while improving the lives of those we serve and our staff. with the Quality Steering Team, and any concerns are brought
We have reviewed our expected outcomes, analyzed data and
compiled our findings into our Annual Quality Report for the to the Operations and Risk Management meetings to address
year 2019. and resolve any areas of concern with a solution focused model.

Our Quality Assurance and Performance Improvement (QAPI) Members of the Quality Steering Team are integrated into the
system ensures efficient and effective service delivery. This Risk Management team and Operations Council. Those teams:
system was designed to move us beyond compliance. The goal
is sustainable and meaningful impact for those we serve. n Monitor, evaluate, and improve systems and processes.

Our QAPI system serves to promote the dignity of those we n Provide oversight of data and data integrity.
serve in their natural setting, by continuously improving out- n Promote optimal service accessibility, acceptability, value,
puts and outcomes. This is done through systematic monitoring impact and risk management for all stakeholders.
of key performance indicators (KPIs), to ensure that they are
effective and a compilation of measurement factors that will n Structure accountabilities for meeting performance
help Samaritas reach high quality standards. standards and requirements.
n Conduct performance monitoring and improvement
All programs and support departments participate in the QAPI activities that result in going beyond regulatory
program. Key performance indicators and goals are derived compliance, and move toward better value, innovation,
from our strategic plan, performance management, contractual/ and well-being for stakeholders.
regulatory requirements, utilization review, staff and external
stakeholder feedback, financial benchmarks, and internal
bench- marks to continuously improve our organization.

2