Page 94 - USX Driver Handbook

U.S. XPRESS, INC. DRIVER HANDBOOK U.S. XPRESS, INC. DRIVER HANDBOOK

E. Name and badge number of the responding law
enforcement officer(s).
All of this information is needed by, and must be forwarded to,
the Risk Management Department.
Cargo Paperwork Policy

As a driver, only half of your job is actually driving the truck. You
are also responsible for ensuring that the paperwork for the pickup,
transit and delivery of your freight is completed properly so that you and
the Company can get paid for your hard work.
Paperwork that is not completed properly can result in refused
shipments, unnecessary payment of cargo claims, refused or delayed
payments by customers, D.O.T. violations, and angry customers. Your
attention to detail may mean the difference between the Company earning
a profit on a load or hauling it for free.
You must immediately contact the Risk Management Department
at (1-800-601-5500) if any of the following occur:
1. If the customer notes a discrepancy on the bill of lading (such as
a shortage or overage upon delivery) or damaged freight;
2. If you discover any problem with your cargo – such as a broken
seal, a discrepancy in the seal number and the number listed on
your seal manifest; or

3. If you notice a freight count that differs from the bill of lading.
Seal Manifest:
All shipments of cargo must travel under a seal while in your
possession. The shipper’s signature on the seal manifest at pick-up and
the consignee’s signature on the manifest at delivery is our proof that no
one tampered with the freight in the trailer.
You are responsible for accurately recording the seal number at pick-
up, checking the seal integrity each time you stop the truck, ensuring that
the same seal – with the same seal number – is intact at delivery. Never
break the seal prior to delivery without first calling the Risk Management
Department for instructions on protecting the Company from a cargo
claim. The manifest, signed by both the shipper and the receiver, must be
sent to the Company via Xpress Scanning.
Shipping Papers:
Check the shipping papers for the following information:
1. Shipper’s name.
2. Consignee’s name.

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