Page 17 - Black Bat Tactical Squad Business Profile.cdr

STAFF WELFARE

We believe our guards are the most important people in our company and needs to be dealt with
accordingly, ensuring a happy and content workforce.
Security personnel are the heartbeat of our organization, the Black Bat Tactical Squad believes that
'A HAPPY GUARD IS A

PRODUCTIVE GUARD AND A CREDIT TO BOTH YOUR ORGANISATION AND OURS'. Our Security
ofcers are selected based on each site specications.

HOW IT'S MAINTAINED

Weekly and Monthly meetings with staff to assess the services and provide support where is needed.
Site visits& regular refresher course.

Management also check the following on their visits:
Staff knowledge
Appearances
Supervisory visits and that they sign books
Complaints and Compliments
Documentation

We at Black Bat Tactical Squad believe in keeping long term business partnership with our clients
upon honest, transparency and unsurpassed service levels

SECURITY AIDS

џ Registers (vehicles, pedestrian, equipment's џ Hand cuffs
etc.) џ Cellular phone
џ Two way radio communication џ Clocking button stick
џ Torch at night and in dark places џ Pocket book and pen
џ Fully Uniformed personnel џ Baton stick, shock baton and pepper spray
џ Guard monitoring system

Every arm of our company has a system in place to ensure the delivery of a high standard of
service. Part of our services to you is to keep you informed of any vulnerabilities discovered in your
property. This vulnerability along with our proposed solutions are the addressed at the monthly
meetings.

VALUE ADDED MANAGEMENT

SERVICES

џ Supervisor Patrols at all times џ Monthly Site Reports
џ Incident reports џ Customer service training
џ Quarterly “how to improve Security џ Site Specic Training
Patrols” reports

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