Page 48 - BBA SYLLABUS June-2015

BUSINESS ETIQUETTE (BBA66)

VI SEMESTER (ELECTIVE)

PART – A

1. Define behavior.
2. Explain Manners.
3. Define Etiquette.
4. Explain need for Etiquette?
5. Explain interpersonal communication.
6. What is intrapersonal communication?
7. Define soft skills.
8. Explain Hard skills.
9. What is oral communication?
10. State the limitations of oral communication.
11. Face to face communication.
12. Define business meetings.
13. What is speaking skills?
14. Explain listening skills.
15. What is telephone Etiquette?
16. State any 4 don’ts of e-mail etiquette?
17. Explain business conference calls.
18. Define non-verbal communication.
19. What is paralanguage?
20. What is body language?
21. Explain positive verbal communication.
22. Explain body language.
23. Define culture.
24. What is ethnocentrism?
25. What is stereotyping?
PART – B
1. Explain the importance of Organizational behavior?
2. Explain the types of Etiquette?
3. How do you develop good business Etiquette?
4. Explain the characteristics of interpersonal communication?
5. Elaborate the importance of interpersonal communication?
6. How to develop interpersonal skills?
7. Describe the importance of Soft skills.
8. What do you mean by job interview?
9. What is business meeting?
10. Explain speaking skills?
11. How to develop good telephone manners?
12. What are the steps involved in writing effective E-mails?
13. Explain the etiquette for online communication?
14. Describe the positive and negative non verbal cues.
15. Explain the need for inter culture?