Page 2 - St Mary Le Park Court Proposal

Table of Contents
1.0 Executive Summary .............................................................................................. 3
2.0 Development Overview........................................................................................4
2.1 The Scheme .................................................................................................................................................... 4
2.2 Site Observations ........................................................................................................................................... 4 Site Presentation ........................................................................................................................................... 4
3.0 Integrated Property Management (IPM)............................................................. 5
4.0 Our Approach ........................................................................................................ 6
4.1 Accreditations................................................................................................................................................... 6
4.2 Communication .............................................................................................................................................. 6 Meetings with the Directors ........................................................................................................ 6 Procedures and Time Frames for Complaint Resolution ............................................ 7 Out of Hours Service ......................................................................................................................... 7 Breaches of Lease Covenants and Antisocial Behaviour ............................................ 7
4.3 Health, Safety and Compliance ............................................................................................................. 7
4.4 Financial Management, Control and Reporting ......................................................................... 8 Reserve Funds and Asset Gathering........................................................................................ 8 Trust Accounts....................................................................................................................................... 8 Value for Money ................................................................................................................................... 8 Measurement......................................................................................................................................... 8 Credit Control ........................................................................................................................................ 9 Financial Reporting ............................................................................................................................ 9
4.5 Mechanical & Electrical Equipment ................................................................................................... 9 Tendering of Maintenance Contracts ................................................................................. 10 Major Works (including cyclical repairs / replacement) ........................................... 10
Long Term Maintenance Planning (LTMP)
Strategy and Reserve Fund Collection................................................................................ 10
4.6 IT Facilities and Data Protection ......................................................................................................... 11
4.7 Proposed Management Team for St Mary Le Park Court ................................................... 12
4.8 Management Fees...................................................................................................................................... 14
4.9 Handover Plan and Process .................................................................................................................. 14
Plans for the First Year of Appointment.............................................................................. 14
5.0 Conclusion ........................................................................................................... 15
6.0 Printed Communication .....................................................................................16
6.1 Brochures examples .................................................................................................................................. 16
6.2 Newsletters examples .............................................................................................................................. 18
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Mainstay Management Proposal: St Mary Le Park Freehold Limited