Page 140 - R2P Front Desk Manual v1

Collections Agency Process & Information

Patients with outstanding balances greater than 120 days will have their accounts reviewed by
Operations Manager, Matt Cornell, each month.

● Patients will be given a minimum of one (1) courtesy call, and 7-10 days to respond
before being sent to collections.
● Patients who are in good faith, have communicated with management, have made
payments, or would like to set up a payment plan will not be sent to collections.
● The collections agency will provide letters and make phone calls to patients who are
sent to them.
● If a patient wants to make a payment on their outstanding bill, direct them to contact the
collections agency, Debt Collection Partners:
○ Can make online - http://www.dcpwv.com/
○ Or via phone - 1-888-897-9181
● If any issues arise or patients would like to further discuss their outstanding balance and
collections status, email their information to Billing@Rehab2Perform.com. Matt will
review their case and reach out in a timely manner.

Collections Agency:

Debt Collection Partners, LLC
Wes Mon Building 2
11 Commerce Drive, Suite 208
Westover, WV 26501
(304) 435-0077
Fax: (304) 435-0078

Last Update: 7/10/19