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of products sent to customers, so it is in the best interest of the Consultant to directly resolve complaints received from
customers.
 Amounts owed by a Consultant will be deducted from bonuses, Overrides, and/or credit on file.
 If the Pure Romance corporate office must ship items to a customer, the charges will be deducted from the credit on file
account. If there is an inadequate amount of credit on file account to cover these charges, the balance due will be added to
her account. A balance due will remain on the Consultant’s account and ordering rights will be restricted until the balance is
paid in full.
 To avoid delivery issues with customers, it is recommended to always require a signature confirmation for packages you ship
to show proof of delivery (signature on receipt).
 In the event receipt is disputed and there is no signature proof of delivery, the Consultant will be asked to re‐send the
product to the customer. If a delivery confirmation can be provided, the corporate office will allow the Consultant to resolve
the situation with the customer.
 In cases of severe fraud or unethical business practices, the corporate office will terminate the relationship with the
Consultant.
 To regain Good Standing status and the benefits that are achieved with this status, a Consultant will be expected to operate
without additional customer or Consultant complaints.
 Continued complaints may result in the relationship being terminated by Pure Romance.
 A Consultant receiving five party complaints, or the total retail value of complaints is greater than $250, will be placed on 90‐
day probation. If an additional complaint is received during the probationary period, the Consultant may be terminated.
 A Consultant receiving party complaints with a total retail value greater than $500 will result in immediate termination.
 All party complaint rules are subject to corporate discretion.

15. GRIEVANCES AND COMPLAINTS

To report grievances and complaints with another Consultant regarding any practice or conduct in relationship with her respective Pure
Romance businesses, the Consultant should contact the offending Consultant’s Sponsor or upline.
If the issue is not resolved, it must be reported in writing to the Consultant Relations Department. Pure Romance will not mediate any
personal grievances or complaints.

16. PERSONAL INCOME TAX REQUIREMENTS

16.1 Social Security or Tax ID Number Required
For Pure Romance to comply with IRS regulations, we must have a Social Security Number or Federal Tax ID Number to provide the
required 1099 reporting. This information is held in the strictest confidence and used only to comply with governing laws and for
protection of your Pure Romance business.

16.2 1099
A Pure Romance Consultant is considered an Independent Contractor and not an employee of Pure Romance, and therefore the
corporate office does not issue a W‐2 form.
Pure Romance is required by federal law to report to the IRS and to send you a 1099 form when you:
 Purchase more than $5,000 at wholesale prices (which is defined as Retail minus your Buying Discount).
 Received any trips, gifts, prizes, awards or Override Bonuses with a value total more than $600 during the calendar year.

16.3 Federal Law for 1099s
 1099 forms will be mailed to eligible Consultants no later than January 31st each year.

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