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Resources and Contacts

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If
you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department at
hrsupport@iflyworld.com.

Medical - United Healthcare
Group Number ………………………………………………………………………………………………………………….. 912818
Member Services ………………………………………..……………..……………………………………………………… (866) 633-2446
www.myuhc.com
Finding a Provider.……………….……………..........…………………………………………..…………………………. www.choiceplus.welcometouhc.com
Health Savings Bank Account Administration - Optum Bank
Member Services ………………………………………..……………..……………………………………………………… (866) 234-8913
www.Optumbank.com
Dental, Vision, Basic Life/AD&D, Voluntary Life and AD&D, Short Term Disability, Long Term Disability,
Voluntary Worksite Benefits (Accident, Critical Illness) - Guardian
Group Number ………………………………………………………………………………………………………………….. 00507121
Member Services ………………………………………..……………..……………………………………………………… (888) 600-1600
www.guardiananytime.com
Team Member Assistance Program - Guardian

Group Number ………………………………………………………………………………………………………………….. 00507121
Counselor Services …………………………………………….……….…………………………………………………….. (800) 386-7055
www.ibhworklife.com
User Name: Matters
Password: wlm70101
401K - Principal Financial Group
Principal Support Team………………………………………………………………………………………………………. (800) 547-7754
www.principal.com

ID Cards | Claims | Benefits

The carriers above offer member access to their personal account online. Visit the website and register to:
• Download carrier mobile app for simple, on-the-go access • Search healthcare providers in your network
• Check on claims activity • Wellness information
• Print a temporary ID card or replacement ID cards • Education materials and information on discount programs
• View up to 18 months of claim payment details

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