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LIVEHEALTH ONLINE

LiveHealth Online uses two-way video to connect you with U.S. board certified doctors over the internet.
Doctors can answer your questions, make a diagnosis and even prescribe basic medications, if you need
them. Enrolling is really quick and easy. Then, each time you log in, you’ll see doctors that are available in your
state. If English isn’t your first language, try searching for a doctor based on your language preference. You
can use LiveHealth Online for many different health issues, such as colds, the flu, allergies, sinus infections,
bronchitis, and family health. Keep in mind, LiveHealth Online is not for emergencies. If you experience an
emergency, you should go to the emergency room or call 911.

ACCESSING LIVEHEALTH ONLINE:
Go to www.livehealthonline.com. Select “Sign Up” if you do not have an account. Click “Log
In” if you do have an account. Complete the information about yourself and your health issue,
then search for a doctor in your area.

You can also download and open the LiveHealth Online app on your Apple or Android device.
Create a six-digit pin number. You’ll need this number every time you use the app. Complete
the “Tell Us About Yourself” page to begin.

HEALTH ADVOCATE

With Health Advocate, one phone number gives you and your eligible family members unlimited access to
a complete range of services centered around your health and healthcare benefits. You’ll be supported by
your own dedicated team of experts in the fields of healthcare, wellness, employee assistance, insurance,
benefits and chronic care support. These services are provided at no cost to you.

Services Include:
• Health Advocacy: Personal Health Advocates provide assistance with healthcare and insurance-related
issues, such as locating the right doctor or other health provider, securing second opinions, untangling
medical bills, navigating health plans and assisting with a variety of other healthcare and insurance-
related issues.
• NurseLine: Highly trained nurses are available 24/7 to discuss health conditions, symptoms, medications,
and self-care tips for non-urgent conditions.
• EAP+Work/Life Assistance: In a crisis, emergency help is available for a range of personal, family and
work/life problems..
• Chronic Care Support: The Chronic Care Solutions program helps you identify your risks and empowers
you with skills to better manage your conditions and overall health. Once your risk level has been identified,
you’ll receive personalized health coaching, education and support tailored to your specific health status,
risk level and needs. Chronic Care Solutions can support you if you have diabetes, chronic obstructive
pulmonary disorder (COPD), asthma, congestive heart failure (CHF), hypertension, depression, coronary
artery disease (CAD, or metabolic syndrome/hyperlipidemia.

CONTACTING A HEALTH ADVOCATE:
You can access a Personal Health Advocate 24/7 by calling (855) 424-6400 or you may email
answers@healthadvocate.com.

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