Page 4 - SC Fuels EE Guide 2020 National

ONLINE ENROLLMENT

bswift Online Enrollment

Online enrollment with bswift is simple, secure and can be done in a few minutes from any computer with
internet access. After enrolling online, you will have access to your benefit information 24 hours a day, from any
computer. For your security, bswift is 128-bit encrypted and password protected.
Getting Started
Visit www.scfuels.bswift.com. Be prepared to provide your social security number as well as your dependent’s
social security numbers and birth dates. Initially your user name and password will be defaulted to a standard
format. Upon completing your first login you will be prompted to change your password.
• Username: first initial, complete last name, last 4 digits of SSN number (e.g John Doe Jr – JDoe Jr0000) as it
appears on your social security card, passport or federal ID
• Password: Last 4 digits of SSN Number

HEALTH ADVOCATE

Health Advocate is a program that provides you with experienced help to assist you in making your enrollment
(866) 799-2731 or you elections, find in-network providers, and when dealing with benefit related issues. Their team includes highly
may email answers@ trained advocates, backed by a staff of medical directors and administrative experts. When you call Health
healthadvocate.com Advocate for assistance you are assigned a Personal Health Advocate who takes responsibility for helping you
(866) 799-2731 or you
to resolve problems.
may email answers@
Here are a few of the ways that they help: healthadvocate.com
• Find in-network providers and facilities
• They help you get your claims and/or billing issues resolved
• They help you get answers to your medical questions about test results, treatment plans, and medications
recommended by your doctor
• They work with our insurance carriers to help obtain appropriate approval for services when necessary
• They assist in communications between your doctors and the insurance companies
• They help you locate and contact the best doctors, dentists, and treatment facilities in your networks
• They share unbiased health information when you need to make an informed decision about your care

CONTACTING HEALTH ADVOCATE
If you need assistance dealing with benefit-related issues, you can
speak directly with a highly trained advocate by calling
(866) 799-2731 or you may email answers@healthadvocate.com

4 | TEAM MEMBER BENEFITS