Page 29 - Francis Parker School RFP (Stawicki)
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Burnham Benefits Response to Francis Parker School Request for
Proposal for Consultant/Broker for Health and Welfare Plans
Services
Section 9 | Patient Advocacy
Describe how your firm handles client/patient advocacy issues. Give an example of the process you
undertake when an employee has a billing issue over services rendered by a provider.
Burnham Advocate
Burnham offers clients access to the in-house client service line—the Burnham Advocate. Employees
can call this number anytime for assistance with items, such as claim or plan questions, open
enrollment support, or finding a provider. The Burnham Advocate is offered to Burnham clients at
no additional charge.
In addition to the Burnham Advocate, clients have the option of adding on a separate call center
advocate program through one of Burnham’s trusted partners. This call center advocate line will
provide similar services as Burnham Advocate, but will also thoroughly track question topics, which
can be used to assist Burnham and Francis Parker School in focused employee communication and
education support.
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