Page 20 - Benefit Guide 2019.2020 - Final

[EMPLOYEE BENEFITS]

RESOURCES AND CONTACTS

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If you are
unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department.

ANTHEM BLUE CROSS
Medical
Member Services ………………………………..……….…………….…..…………………… (800) 888-8288 or the number on your ID card
Carrier Website ……………………………………………………………….………………… www.anthem.com/ca
Health Savings Bank
Member Services ………………………………..……….…………….…..…………………… (866) 346-5800
Carrier Website ……………………………………………………………….………………… https://healthequity.com/
Dental
Member Services ………………………………..……….…………….…..…………………… (888) 209-7852
Carrier Website ……………………………………………………………….………………… www.anthem.com/ca
RELIANCE STANDARD
Basic Life and AD&D / Disability, Accident
Carrier Website ……………………………………………………………….………………… www.RelianceStandard.com

Employee Assistance Program
Counselor Services ……………………………….…………….…..…………….……………. (855) RSL-HELP (855-775-4357)
Email ……………………………………………………………………………………………. rsli@acieap.com
Website …………………………………………………………….…………………..………. rsli.acieap.com

Identity Theft
Phone …………..………………………………………………………………………………. (855) 246-7347

Travel Assistance Plan
Within the US …………………………………………………………………………………… (800) 456-3893
World Wide (call collect) ………………………………………………………………………. (603) 328-1966

Please contact your Human Resources Department if you have any questions.

Human Resources Department
Lori Shaw: 612.751.4585 lori.shaw@totalvisionllc.com
Kylie Peacock: 949.652.7232 kylie.peacock@totalvisionllc.com

THE BURNHAM ADVOCATE HELP-LINE: (800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues when you are
unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line, you will receive
fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management. For more
complicated questions or claims issues, the Burnham claims specialist works as your insurance advocate, researching and
resolving problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular updates
until the issues are resolved!

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