Page 13 - Humano EE Guide 06-20

Carrier Contacts

Anthem Blue Cross

Medical
Member Services ………………………………………………………………………..…………... (800) 227-3560
Retail Pharmacy ……………………………………………………………………………………….. (800) 700-2541
24/7 NurseLine ……….……………………………………………………………………………….. (800) 249-3617
Carrier Website ………………………………………………………………………………...……… www.anthem.com/ca
Dental
Member Services ……………………………..……………………………………………………... (888) 209-7852
Carrier Website ……………………………..………………………………………………………... www.anthem.com/ca

Vision
Member Services ……………………………..……………………………………………………... (866) 723-0515
Carrier Website ……………………………..………………………………………………………... www.anthem.com/ca

Burnham Advocate
(800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues
when you are unable to resolve them directly with the insurance carriers. With the Burnham Advocate help-line,
you will receive fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and
claims management.

Anthem’s Sydney Mobile App
If you’re an Anthem Blue Cross member, consider downloading
Anthem’s Sydney mobile app for instant access to your health plan
details. The Sydney mobile app provides secure member
information, anytime, anywhere. The app is convenient, easy-to-
use, and free.

Features:
• This app uses Artificial Intelligence (AI) to deliver a more
powerful mobile experience. For More Information
• View your benefits and get access to medical, dental, and Download the Sydney mobile app
for free on the Apple iTunes App
vision claims. Store or the Android Market. To
• Keep your ID card on your phone that can be viewed, faxed, or log-in on your smartphone, you
sent via email right from your mobile device. must be registered on Anthem’s
• Search for a doctor, specialist, urgent care, or hospital close by secure member site and have a
with maps and driving directions. user name and password.
• See what nearby doctors and facilities charge for a procedure.
You can compare them on cost and quality.
• Check the cost of prescription drugs, get refills, or switch to
Anthem’s home delivery prescription drug program.

Employee Benefits 13