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Carrier Contacts
United Healthcare
Medical
Group Number …………………………………………………………………………………... 912818
Member Services ………………………………………………………………………………... (866) 633-2446
Carrier Website …………………………………………………………………………………… www.myuhc.com
Optum Bank
Health Savings Account Administration
Member Services ………………………………………………………………………………... (866) 234-8913
Carrier Website …………………………………………………………………………………… www.optumbank.com
Guardian
Dental, Vision, Life/AD&D, Disability, Worksite Benefits
Group Number …………………………………………………………………………………... 00507121
Member Services ………………………………………………………………………………... (888) 600-1600
Carrier Website …………………………………………………………………………………... www.guardiananytime.com
Team Member Assistance Program
Group Number …………………………………………………………………………………... 00507121
Member Services ………………………………………………………………………………... (800) 386-7055
Carrier Website …………………………………………………………………………………... www.ibhworklife.com
User Name: Matters
Password: wlm70101
Principal Financial Group
401(k)
Member Services ………………………………………………………………………………... (800) 547-7754
Carrier Website …………………………………………………………………………………... www.principal.com
The Burnham Advocate Help-Line: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with the insurance carriers listed above. With the
Burnham Advocate help-line, you will receive fast, skilled assistance with Medical, Dental and Vision provider
issues, and claims management.
Simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or claims
issues, the Burnham claims specialist works as your insurance advocate, researching and resolving problems
quickly and effectively. If further action is required, the Burnham Advocate will provide regular updates until
the issues are resolved!
ID Cards / Claims / Benefits
The carriers listed above offer member access to their personal account online.
Visit the carrier websites and register to:
Download carrier mobile app for simple, on-the-go access Search healthcare providers in your network
Check on claims activity Access wellness information
Print a temporary ID card or replacement ID card Access education materials and information on
View up to 18 months of claims payment details carrier discount programs
Team Member Benefits 27
