Page 56 - Burnham Sales Optimization Blueprint 2018-2019
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RETENTION QUESTIONS
1. What is in our control that would cause us to lose a client?
2. What is not in our control that would cause us to lose a client?
3. What do we do at Burnham to proactively retain clients?
4. How do we build a multi-level relationship within our client’s organization?
5. How do we stay ahead of our competition?
56 OCTOBER 2019