Page 23 - Community Health Systems Guide 2020 v2 (CHSI Review)

Resources and Contacts

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open
enrollment. If you are unable to resolve your issues or questions with the insurance carriers, contact Human Resources .

Anthem Blue Cross
Medical
HMO Member Services ….………………………..…………………………..…….……………………………………... (800) 888-8288
HSA Member Services …………………………..………..………….……………………………………………………... (866) 207-9878
PPO Member Services ….………………………..…………………………..……………………………………………... (800) 888-8288
24/7 Nurse Line …………………………………………..………………………….…………………………………………. (800) 700-9186
Home Delivery Rx ………………………………………………………………………………………………………………. (866) 297-1013
Act Wise FSA ………………………………………………………………………………………………………………………. (844) 860-3535
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca

Dental
Member Services …………………………………….………………….……………………………………………………... (877) 567-1804
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca

Vision
Member Services …………………………………….………………….……………………………………………………... (866) 723-0515
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca

Flexible Spending Accounts
Member Services …………………….……………….………………….…………………………………………………….. (844) 860-3535
Carrier Website …………………….……………………………………………………………………………………………. www.anthem.com/ca

Life/AD&D & Disability
Member Services …………………………………………..……………..……………………………………………………. (800) 552-2137
Carrier Website ………..…………………………………………..…………………………………………………………… www.anthem.com/ca
Employee Assistance Program
Counselor Services ……………………………………………….……….…………………………………………………... (888) 209-7840
Carrier Website ……………………..………………...………….……………………………………………………………. www.resourceadvisorca.anthem.com

Kaiser Permanente

Medical
HMO Member Services ….………………………..…………………………..…….……………………………………… (800) 464-4000
Carrier Website ………………………………………………………………….………………………………………………. https://healthy.kaiserpermanente.org/
Trustmark
Voluntary Worksite Benefits
Member Services …………………….……………….………………….…………………………………………………….. (866) 797-3236
Carrier Website …………………….……………………………………………………………………………………………. www.trustmarksolutions.com

Vanguard

Retirement Plan
Member Services …………………….……………….………………….…………………………………………………….. (800) 662-2003
Burnham Advocate (800) 391-6812
Carrier Website …………………….……………………………………………………………………………………………. www.vanguard.com
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues
when you are unable to resolve them directly with the insurance carriers. With the Burnham Advocate help-line,
you will receive fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and

claims management.