Page 18 - Ria Benefits Guide 2020 FINAL Mid-Atlantic
P. 18
EMPLOYEE ASSISTANCE PROGRAM
WorkLifeMatters EAP
Your Confidential Employee Assistance Program – Helping find balance between work and home life.
WorkLifeMatters provides guidance for personal issues that you might be facing and information about other concerns that affect your
life, whether it’s a life event or on a day-to-day basis.
• Unlimited free telephonic consultation with an EAP counselor available 24/7 at 800-386-7055 or visit www.ibhworklife.com
• Referrals to local counselors — up to three sessions free of charge
The EAP can help with the following issues:
Stress, Anxiety Relationship Issues Grief and Loss Legal Assistance Financial Services
or Depression and Referrals
Childcare Resources Senior Care Pet Care Identity Theft and More!
HEALTH ADVOCATE
Health Advocate is designed to help you and your family navigate
healthcare and insurance-related issues, resolving problems that
you may encounter. During your first call, you will be assigned a
Personal Health Advocate who will begin helping you right away.
Personal Health Advocates are typically registered nurses, support-
ed by medical directors and benefits and claims specialists.
Health Advocate services include assistance with complex condi-
tions, finding specialists, addressing eldercare issues, clarifying in-
surance coverage, working on claim denials, help with fee negotia-
tion for non-covered services, and coordination with continuity of
care.
Health Advocate is independent and not affiliated with any insur-
ance or third party provider. Health Advocate does not replace
health insurance coverage, provide medical care or recommend
treatment. As an eligible employee, your spouse, dependent chil-
dren, parents and parents-in-law can call as often as needed, at no
cost to you. The staff at Health Advocate follows careful protocols
and complies with all government privacy standards. Your medical
and personal information is strictly confidential.
www.healthadvocate.com/members
18 RIA EMPLOYEE BENEFITS 2020
