Page 19 - Hitachi Benefit Guide 1.31.2019

Resources and Contacts

Below is a list of insurance carrier contacts, should you require assistance with your benefit questions following enrollment. If
you are unable to resolve your issues or questions with the insurance carriers directly, please contact Endora Pan in the Human
Resources Department at epan@hitachisolutions.com or (949) 242-1382.

Aetna & Kaiser
Medical
Aetna Member Services …………………………….…...…………………… PPO/HSA (877) 204-9186 | HMO (866) 529-2517
Aetna Mail Order Pharmacy & Website…..………………………...… (888) 792-3862 | www.aetnarxhomedelivery.com
Aetna Nurse Line ………….……………………………………………...……… (800) 556-1555
Kaiser Member Services……………………………………………………….. (800) 464-4000
Carrier Websites………………………………………….………………………. www.aetna.com & www.kp.org
Cigna
Health Advocate Member Services ……………………………….……… (866) 799-2725
Life / Disability / Business Travel Accident
Member Services …………………………………………………………….…… Life / Disability (800) 238-2125 | Business Travel Accident (888) 226-4567
Carrier Website ………………………………………………………….………… www.cigna.com
Employee Assistance Program
Counselor Services …………………………………………………….………… (800) 538-3543
EAP Website ……………………………………………………………...………… www.cignalap.com
Worldwide Travel Assistance Plan Policy # ABL 962770
Member Services ……………………………………………………….………… (888) 226-4567 US or Canada| Other locations (202) 331-7635
Email cigna@gga-usa.com
My Secure Advantage (MSA) Program
Money Coaching, Identity Theft & Will Preparation Services
Member Services ………………………………………………………………... (888) 724-2262 | Monday - Friday 6am-8pm PST
Carrier Website ……………………………………………….…………………… cigna.mysecureadvantage.com
Delta
Dental
Member Services ……………………………………………….………………… (800) 765-6003
Carrier Website ………………………………………….………………………… www.deltadentalins.com
EyeMed
Vision
Member Services ……………………………………..…………………….…... (866) 939-3633
Carrier Website ………………………………………………………….………… www.eyemedvisioncare.com
Empower
Retirement 401(k)
Member Services ……………………………………………..………….……... (800) 338-4015
Carrier Website …………………………………………………..……….……... www.empower-retirement.com/participant
Igoe
Flexible Spending Accounts (FSA) &
Health Savings Account (HSA) - Avidia Bank
Member Services (FSAs).………………………………………………………. (800) 633-8818, opt 1 | flex@goigoe.com
Member Services (HSAs).……………………………………………..….…… (800) 633-8818, opt 4 | email myhsa@goigoe.com
Carrier Website ……………………………………………..………………….… www.goigoe.com
LifeLock
Identity Theft Services
Member Services ……………………………………………………..….……... (800) 416-0599
Carrier Website …………………………………………………………….……… www.lifelock.com
Nationwide

Pet Insurance
Dog or Cat Owners ……………………………………………………..….……. (877) 738-7874 | www.petinsurance.com/hitachi-solutions
Bird Owners …………………………………………………………….……… (877) 738-7874

Hitachi Solutions America Employee Benefits Guide | 2019 19