Page 4 - CONTRACTOR NEWSLETTER August 2019

EventShaper News

OUR TRAINING SO FAR IN 2019
It has been a busy year for us here at EventShaper
in terms of training! It is really important to us to
ensure we provide a service that is of growing value.

FOOD HYGIENE LEVEL 2 COURSE AND FOOD
ALLERGY AWARENESS COURSE

This year all our Operations Team have
achieved training and certification in Food Hygiene
Level 2 and Food Allergy Awareness. This new
knowledge will help our teams understand the
processes and rules when dealing with onsite
food/catering queries.

CRISIS MANAGEMENT COURSE

In March, all the Ops Managers attended a course on Crisis Management. Here’s what Tabitha and Daniela had
to say about the course:

“The CEVRA crisis management training was a good way for us to think of different areas and aspects to
review when looking at the vulnerabilities of different shows..” Tabitha

“The training that we had with CEVRA not only outlined the importance of a risk assessment being in place but
also how important it is to communicate in advance with the venue and client regarding the processes.” Daniela

'HOW TO BUILD A SHELL SCHEME STAND' COURSE

Also in March, our Ops Assistants went on a ‘How to Build a Shell Scheme Stand’ onsite at ExCel. This gave
our Ops Assistants the chance to get a very hands-on learning experience and was aimed at helping them get a
solid understanding of how a shell scheme stand is built. Anna turned out to be unexpectedly talented at this and
won herself an Amazon voucher for best stand!

'DEALING WITH DIFFICULT BEHAVIOUR WITHIN THE WORKPLACE' COURSE

Our in house training day this year was 'Dealing with Difficult Behaviour Within the Workplace'. This new
knowledge has given our team a toolkit to manage difficult behaviour which can be used both in office and
onsite.

CATERING COURSE

Recently, the Ops Team attended an Onsite training day. The training covered topics from food sustainability
and current food trends, to ways in which you can make an impact within a budget.

We have a few more training days planned for our team for the remainder of 2019 and we look forward to
updating you on what we have learned in future newsletters.