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Robert Packer Hospital

 Effectiveness
 National and Top   Internal
 Quality Metrics  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Decile Index  Target
 RPH Mortality Index to Expected (U.S. National)  1.0  0.77  0.87  0.88  0.85  0.92  0.76  0.83  0.91  1.02  1.16  0.90
 Internal
 Readmission Rate (AMI, CHF, PN, COPD, THA/TKA)  National Rate 3  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Target
 Readmissions after treatment for AMI  16.0%  12.2%  10.4%  9.8%  6.5%  9.0%  12.7%  11.0%  10.4%  13.5%  15.3%
 Readmissions after treatment for Heart Failure  21.7%  19.0%  18.4%  19.8%  22.7%  18.6%  24.4%  12.3%  21.6%  22.2%  21.1%
 Readmissions after treatment for Pneumonia (PN)  16.7%  10.1%  8.6%  13.9%  9.6%  17.5%  14.5%  12.2%  16.0%  18.4%  16.4%
 Readmissions after treatment for Chronic Obstructive Pulmonary Disease   19.6%  10.1%  8.9%  10.8%  5.0%  14.8%  8.2%  13.8%  15.4%  20.1%  20.8%
 (COPD)
 Readmissions after treatment for Total Hip/Total Knee Replacement  4.2%  1.4%  0.6%  2.5%  2.3%  1.3%  4.3%  2.5%  4.6%  3.7%  2.6%
 Readmissions after treatment for COPD, AMI, CHF, PN, THA/TKA  9.0%  10.3%  9.5%  10.8%  10.0%  11.4%  12.8%  8.9%  12.9%  14.5%  14.3%
 Safety

 Top Decile
 HAI's  National Rate 1  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Benchmark
 Catheter Associated UTI (CAUTI)  (Rate per 1,000 Catheter Days/Total   2.2  0  1.55/ 4  1.55/ 4  0.79/ 9  0.37/ 1  0.34/ 1  1.51/ 4  0.96/ 3  0.51/ 7  0.63/ 9  0.43/ 6
 Infections)
 Central Line Associated Bacteremia (CLABSI)  1.4  0  0.92/ 2  0.92/ 2  0.87/ 7  1.44/ 3  0/ 0  0.94/ 2  1/ 2  0.32/ 3  0.82/ 8  0.3/ 3
 (Rate per 1,000 Central Line Days/Total Infections)
 Clostridium Difficile Infection( C-Diff)  6.07
 (Rate per 10,000 Patient Days/Total Infections)  N/A  *Internal   6.88/ 19  7.86/ 13  7.04/ 44  7.1/ 11  6.18/ 10  5.91/ 9  8.99/ 14  6.84/ 43  6.74/ 44  6.99/ 47
 Goal
 Internal
  HAI - Hand Hygiene Compliance - nGage  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Target
 % Compliance RPH  80.2%  75.4%  76.1%  72.9%  74.6%  72.9%  73.0%  71.1%  70.5%   70.3%    65.3%

 Patient Falls  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Patient Falls with Injury RPH  20  14  33  6       6      14       10      34      45       43
 Timeliness

 Top Decile   Internal
 Flow (Minutes)  FY19 TD  Q4 FY19  Q3 FY19  Q2 FY19  Q1 FY19  FY18  Q4 FY18  Q3 FY18  Q2 FY18  Q1 FY18  FY17  FY16  FY 15
 Benchmark  Target
 *Median Times*
 RPH Door to Door (Outpatient)*CMS Reported Measure*  90  134  179  179  177  185  168.5  177  180  155  137  132
 RPH Door to Floor *CMS Reported Measure*  166  253  346  346  323  339  378.5  305  301.5  274  266  310
 Internal Measures
 RPH Bed Request to ED Departure(Median Times)  55  73  73  67  70  69  62  58  55  51       58
 RPH ED Hold > 6 Hours  <18%  16.9%  16.9%  15.4%  15.3%  17.7%  14.3%  14.2%  9.8%  8.6%   11.9%
 RPH IP Average LOS  4.35  4.26  4.26  4.24  4.12  4.38    4.23    4.24     4.41    4.36    4.43
 RPH Obs % LOS < 20 Hours (Admit Order to DC)  ≥45%  40.3%  40.3%  45.8%  42.4%  46.2%  44.3%  49.8%  38.8%  43.3%  44.7%
 RPH Discharges By 11AM  ≥10%  9.3%  9.3%  9.7%  12.2%  10.8%  7.4%  8.6%  8.6%     8.7%    9.0%
 RPH IP Discharges Within 60 Minutes of D/C Order  ≥25%  23.9%  23.9%  21.8%  22.7%  22.2%  20.0%  22.1%  23.3%  23.7%  23.2%
 RPH Obs Discharges Within 60 Minutes of D/C Order  ≥45%  40.2%  40.2%  41.5%  40.7%  40.6%  42.9%  41.8%  39.3%  35.9%  35.5%
 RPH SP % Of Patients Discharged < 2 Hrs After Leaving the OR  ≥55%  68.9%  68.9%  63.0%  64.7%  62.2%  58.9%  66.2%  53.0%  42.3%  41.8%
 Patient Centeredness
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