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Robert Packer Hospital
Top Decile
HCAHPS *Run By Received Date Starting July 2017 National Rate 4 FY19 TD Q4 FY19 Q3 FY19 Q2 FY19 Q1 FY19 FY18 Q4 FY18 Q3 FY18 Q2 FY18 Q1 FY18 FY17 FY16 FY 15
Benchmark
Rate Hospital 0-10 (% 9-10) 64.7% 64.7% 64.7% 65.9% 66.5% 62.6% 65.6% 69.2% 69.7% 70.9% 69.3%
Communication with Nurses 78.0% 85.0% 76.4% 76.6% 76.2% 75.9% 76.5% 74.5% 76.0% 76.5% 79.2% 77.2% 77.9%
Communication with Doctors 81.0% 88.0% 75.2% 75.7% 74.8% 74.3% 74.6% 73.6% 74.5% 74.4% 75.6% 75.4% 74.8%
Hospital Environment 63.5% 78.0% 55.8% 56.6% 55.2% 55.3% 56.3% 52.7% 54.2% 58.4% 61.6% 61.1% 59.3%
Communication about Medications 63.0% 77.0% 56.1% 57.1% 55.4% 57.3% 56.3% 57.7% 56.3% 59.2% 61.1% 60.0% 57.7%
Internal
Press Ganey - Patient Satifaction -Mean Score National Rate FY19 TD Q4 FY19 Q3 FY19 Q2 FY19 Q1 FY19 FY18 Q4 FY18 Q3 FY18 Q2 FY18 Q1 FY18 FY17 FY16 FY 15
Target
HOSPITAL INPATIENT: OVERALL SATISFACTION 87.3% 86.9% 84.4% 84.6% 84.2% 85.0% 84.5% 84.7% 85.0% 85.7% 86.0% 27 36
HOSPITAL OUTPATIENT: OVERALL SATISFACTION 93.3% 94.0% 94.1% 94.5% 93.7% 93.1% 93.9% 93.0% 91.8% 93.3% 93.3% 63 47
EMERGENCY DEPT: OVERALL SATISFACTION 86.7% 85.2% 82.9% 85.4% 81.5% 83.4% 84.6% 82.1% 84.5% 83.3% 85.2% 52 49
ROBERT PACKER HOSPITAL AMBULATORY SURGERY 93.5% 93.2% 91.6% 92.8% 90.8% 92.0% 92.2% 91.9% 91.8% 92.0% 92.4% 39 44
