Page 67 - Culture book of Maha
P. 67
Dana, MCH-Hanoi
• When I receive enquiries or complains from customers, I will ask
for main reasons of why they are calling. There are various reasons
such as quality, pricing and delivery time. I will try to return their
email within 2 hours if it is about enquiry of product. if it is a call to
complain, I will response within a day because I need to discuss
with management to come up with a solution to solve the Service Promise : Prompt
problem.
Dana
Operation Executive
Length of Service: 1.7 years
