Page 71 - Culture book of Maha
P. 71
Kaeshan, MCA
• My view on customer centricity is an approach of doing business that focuses
on providing a positive customer experience in order to drive profit and gain
competitive advantage. It is important in Maha because this is how we use it to
get an edge above our competitors. I will always approach customers first, and
attend to them in a welcoming tone to make them comfortable and answer all
their queries. Customer Care
Ker Kae Shan
Assistant Sales Mgr
Customer Care Leader
Length of Service: 7 years
