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UNEMPLOYMENT ADMINISTRATION

FRC has contracted Equifax, a third party service provider, to help manage the unemployment administrative
process . The service assists us with:

1 . Claims Processing
2 . Hearings Representation

3 . Auditing Taxes and Charges
Equifax removes the hassle of handling claims and meeting state requirements . They will work directly with each
restaurant General Manager (GM) to collect all of the data necessary to meet state deadlines, reduce our claim
exposure and improve the restaurant’s experience rating .

UNEMPLOYMENT CLAIM PROCESS

Separation: Claim: CaseBuilder:
As claims are received for
Follow the FRC separation you restaurant, Equifax will CaseBuilder will formulate
procedures and enter specific questions based
start sending requests for
separation reason code in information to CaseBuilder on the separation reason
the system you choose .
platform

Appeal: Hearing:
You have the right to
Determination appeal if you do not Your hearing consultant
agree with the will prepare you for the
hearing
determination

Appeal:
Decision You have the right to Board Review
appeal if you do not
agree with the decision

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Revised February 2014 3 3