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234          Khaled Alshareef, Ahmad Rahal and Mohammed Basingab

                          1.   Categorization:  Cases  were  classified  in  one  of  three  solutions  categories-  1)
                              optimization, 2) crowding, and 3) new designs/methodologies problems.
                          2.   Paths  taken  by  patients  within  the  Emergency  department  (from  admission  to
                              checkout)  take  into  consideration  different  plan  layouts  and  processes  and  the
                              originating station used by the patients upon entering the ED. The existing paths
                              describe the patients’ movements while inside the ED. The literature identified
                              four different paths depending on the patient point of entry into the system.
                              As shown in Figure 3, the first path (Path 1) is the most commonly used path.
                              Patients arrive to the ED through the entrance station. Then, move to the triage
                              station  where  a  triage  nurse  will  perform  the  necessary  process.  After  which,
                              patients with levels 1 and 2 (of a 5-level triage scale) skip the registration and
                              move to either the treatment station or the hospital depending on their conditions,
                              while  other  patients  will  need  to  register  prior  to  proceeding  to  the  treatment
                              station and receive the needed treatment. The lab station where services including
                              x-rays, CAT-SCAN, or any other tests are made available to the patients. Finally,
                              patients  leave  the  ED  through  the  exit  station.  The  other  three  paths  include
                              different permutation of the same services and stations.
                          3.   The third attribute includes the available resources performing treatments in the
                              ED including physicians, specialty doctors, and nurse practitioners that treat low
                              acuity patients in some EDs.
                          4.   The fourth attribute includes the number of nurses and their classification such as
                              triage  nurses,  emergency  nurses,  and  regular  nurses.  These  two  attributes  are
                              initialized at one “1”, since all EDs will have at least one doctor and one nurse.
                          5.   The  fifth  attribute  includes  the  number  of  lab  technicians  in  the  EDs,  and  the
                              number of workers in the lab station.
                          6.   The last attribute includes the number of staff in the EDs including all workers in
                              non-medical and administrative jobs in all stations. Upon indexing the cases, the
                              case-base will be populated as shown in Table 2.


                       The Retrieval Engine

                          The  literature  shows  several  techniques  and  algorithms  used  to  create  retrieval
                       engines  for  the  CBR  methodology.  Examples  of  these  techniques  include  nearest
                       neighbor,  induction,  fuzzy  logic,  database  technology,  and  several  others.  The  most
                       commonly  used  techniques  are  nearest  neighbor  and  induction  with  decision  trees
                       (Watson, 1999).
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