Page 14 - Social housing courses brochure

MANAGING NEIGHBOUR

NUISANCE COMPLAINTS

BIG PICTURE TRAINING
Instructional design, e-learning, classroom training and consultancy
to the not for profit sector

Neighbour nuisance can seriously damage the quality of life of vulnerable people through the fear of crime
and the long-term effects of victimisation. Quick and effective intervention in neighbour nuisance cases can
stop problems from escalating, improve relations between landlord and tenants and help safeguard a
landlord’s reputation.

The ability to successfully address neighbour nuisance complaints requires good communication an
awareness of what constitutes neighbour nuisance, how different forms of neighbour nuisance are defined
and the impact that neighbour nuisance can have on the lives of people affected by it.

This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk

assess a case to protect vulnerable victims; and outline how to take a case management approach when
managing anti-social behaviour cases to achieve successful outcomes.

At the end of this workshop delegates will have:

Developed their knowledge about what constitutes neighbour nuisance
Been provided with tools to risk assess victims
Been able to identify when a victim is vulnerable
Developed skills in recording neighbour nuisance incidents and building a case
An understanding of how to manage expectations
An appreciation of what action should be taken and when

Phone: +61 (0) 497 874 458
Email: info@bigpicturetraining.com.au
www.bigpicturetraining.com.au