Page 9 - Social housing courses brochure
P. 9
CUSTOMER SERVICE
RIGHT FIRST TIME
BIG PICTURE TRAINING
Instructional design, e-learning, classroom training and consultancy
to the not for profit sector
Jo is an enthusiastic and motivational facilitator with a keen interest in behaviour al insights. She
utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She
holds an Honours degree in Housing Studies from De Montfort University along with a Level 4
Certificate in Learning and Development.
Jo has w orked in the social housing sector for over 25 years, holding senior management roles for
some of the largest landlords in the UK and latterly Australia. She is known for being passionate
about customer service excellence, putting the customer at the heart of the service and delivering a
commercial business model with a social purpose.
Duration:
This is a one day workshop
Cost per delegate:
$340.00 inclusive
Cost includes: Full delegate pack, study materials and refreshments
Cost in-house: $2000 inclusive (client provides room and refreshments)
Phone: +61 (0) 497 874 458
Email: info@bigpicturetraining.com.au
www.bigpicturetraining.com.au
