Page 6 - Social housing courses brochure

NEGOTIATION SKILLS

BIG PICTURE TRAINING
Instructional design, e-learning, classroom training and consultancy
to the not for profit sector

Negotiation and influencing are essential skills critical for business and personal success. Yet in many ways
these skills are often treated as 'assumed life skills' that will be picked up along the way as people progress
in their career.

This basic half day workshop will provide you with a range of techniques that when applied, will result in
more successful, collaborative negotiations with win-win outcomes, when dealing with issues such as rent
arrears recovery, complaints and neighbour nuisance issues..

.

The workshop will address:

•The characteristics of a successful negotiator
•Negotiation essentials
•Inventing options for mutual gain
•The four stage negotiation process
•Practical and relevant exercises involving every day scenarios from the workplace

Who should attend:

This workshop is suitable for front line workers, supervisors, team leaders and managers who are required to
use negotiation to achieve win-win situations.

+61 (0) 497 874 458
Phone:
Email: info@bigpicturetraining.com.au
www.bigpicturetraining.com.au