Page 8 - Social housing courses brochure
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This course is suitable for people in customer facing and support roles who want to develop and fine tune their customer serv
CUSTOMER SERVICE
RIGHT FIRST TIME
BIG PICTURE TRAINING
Instructional design, e-learning, classroom training and consultancy
to the not for profit sector
Social housing is a sector where our main customers (our tenants) can’t always choose their
provider and success is not always measured in profits, However , our customers’ expectations are
rising. Providing excellent customer service is vital to the reputation and overall success of every
organisation and the people that work there.
This workshop provides delegates with ideas and tools , based on their own job role, that can easily
be taken back to the workplace and implemented immediately, to improve the customers’
experience of the service you provide.
On this one-day workshop, delegates will:
•Clearly identify the do’s and don’ts of customer service and measure themselves against them
•Describe how being customer focussed influences the success of their organisation
•Build their customer brand,
•Fill service gaps and develop methods of creating a great customer experience
•Follow clear techniques to prevent and manage difficult customer issues
Who should attend:
Anyone in a customer facing or customer support role who wants to develop and improve their customer
service skills and behaviours.
Phone: +61 (0) 497 874 458
Email: info@bigpicturetraining.com.au
www.bigpicturetraining.com.au
