Page 126 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

Summary
Now that you have completed this module, you should be able to:

 Describe the purpose of Siebel
 Work with Contact records
 Locate and create Service Requests
 Document case actions in a Siebel activity
 Explain how to document Recall SRs

Document Control

Change Page # Date
Instructional Guide Created 10/7/15

eLearning Created 10/7/15

Flip Chart (Siebel 8.1 high level overview)

GM Confidential Page 126 09/25/15