Page 123 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

Team Name: _____________________________________________

Facilitator: ___________________________________

Activity #3: Contacts, SR’s, Activities & Closing
Scenario: The customer states they do not want to provide any vehicle information
but they want wireless charging information in general. You assist and close the
case. What do you fill in the “Abstract Fields”?

st
Directions: Using the table provided below, starting with the 1 step to the last
step. Document the process to complete this activity.

Tab Title Next Steps
Model Year Unknown YMM/VIN

Vehicle Other

Model Other
RPO N/A

System Other
Category Education

Component Features
Issue Wireless Charging

Status Res – Sat

Area Other
Sub-Area Interface

Checking for Understanding:
 Take a few minutes to review the steps used to complete this activity.
 Compare your steps with 2 other groups and verify the steps documented are
correct.
 Check with the instructor to for accuracy.
 Use this activity as a resource to assist you as you complete New Hire
training and ABAY.

GM Confidential Page 123 09/25/15