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ICS Siebel 8.1 and Master Template Overview

6. How to search for an Siebel 8.1,
SR by VIN GM Answers, CFU 25 minutes

7. Creating a Service Siebel 8.1,
Request GM Answers, CFU 25 minutes

8. Service Request Detail: Siebel 8.1,
Customer Information GM Answers, CFU 25 minutes

9. Dealer Search Siebel 8.1, 25 minutes
GM Answers, CFU

10. Service Request Detail: Siebel 8.1,
Product Information GM Answers, CFU 25 minutes
11. Activities Siebel 8.1, 25 minutes

GM Answers, CFU
12. SR Completion Siebel 8.1,
GM Answers, CFU 15 minutes

13. Email Documentation Siebel 8.1,
GM Answers, CFU 20 minutes
14. Sending a Text Siebel 8.1,
Message GM Answers, CFU 10 minutes

15. Siebel Calendar Siebel 8.1,
GM Answers, CFU 20 minutes

16. Master Template Siebel 8.1,
Overview GM Answers, CFU 60 minutes

Total Time Allotted

7.00 hours (covered over 7 to 10days of new hire training, starting day 2)

Course Introduction
The purpose of this module is to give new and current advisors and overview of
Siebel 8.1 functionality and how to navigate the system to continue to give our
customers “Superior” customer service. This course will walk through the various
scenarios in the training environment and introduce advisors to the production site
and how to navigate in the live production.

GM Confidential Page 2 09/25/15