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ICS Siebel 8.1 and Master Template Overview

Siebel Overview (Day 2 Training)

NOTE: The initial Siebel entry is generated from the Customer Assistance Center
(CAC) advisor. Customer calls are normally transferred to ICS, BRC, etc…

Siebel 8.1 Training Environment

Click this link to give you access to the Siebel 8.1 training
environment. The training environment is very similar to Siebel 8.1 live production,
with some varying limitations. Each section in the course will build your
understanding of the systems applications and function. You will gain access to the
Siebel 8.1 “Live Production” via an icon on your desktop in production, located in the
Customer and Relationship Services (CARS) folder:

1. Training Siebel login
screen
2. Enter your User ID and
Password
3. Click “Login”

1. Siebel login screen

2. Enter your User ID
and Password
3. Click the arrow to
proceed

GM Confidential Page 3 09/25/15